Shipping policy
Processing Time All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates & Delivery Timeframes
| Destination | Estimated Delivery | Notes |
|---|---|---|
| UAE | 2–4 business days | Free shipping available |
| GCC (KSA, Kuwait, Bahrain, Qatar, Oman) | 4–7 business days | |
| Rest of Middle East | 7–10 business days | |
| International | 10–14 business days |
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to track your order through our courier's website.
Customs & Duties For international orders, customs fees, import duties, and taxes may apply upon delivery. These charges are the responsibility of the customer and are not included in the order total.
Shipping Restrictions Some products may not be available for shipping to certain countries due to local regulations. If we are unable to ship to your location, we will notify you promptly and issue a full refund.
Damaged or Lost Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your contact email]. We will work with the courier to resolve the issue as quickly as possible.